Things can happen, maybe our service might not fit for your needs. But what to do in this case? You might be eligible for money back guarantee.
Who can get money back guarantee?
- Our cloud server users who have purchased one of cloud servers in less than 14 days ago, in that case you are eligible for full money back guarantee.
- Our dedicated server users who have purchased one of our dedicated servers in less than 24 hours, in that case you are eligible for money back guarantee of base pricing however we can not refund setup fee of your server due to administration costs.
How to request money back guarantee?
- Head over to our tickets and let us know that you want to use your right for money back guarantee.
- We will review your case and we gonna refund your last payment.
- It may take up to 5-7 business days for your bank to process the refund.
